Fundraising Glossary: H

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Hand-match insert: The process of hand inserting personalized package  elements, such as certificates of appreciation, into closed-face mailing  envelopes.

Hard bounce: An email message that permanently fails to reach its intended recipient but  instead returns to the sender. Causes include non-existent domains and the recipient being unknown.

Hotline list: The most recent names available on a list, typically names added within the last three months.

House list: A list of names and addresses that a non-profit  has compiled from inquiries, donations or acquisition, used  to request donations.

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